How it works
From sign-up to your first call, without the faff.
VoIP Vixen is a phone line that runs over the internet. Here’s how setup, number porting, and using the app or a desk phone works.
The short version
Three steps, then you’re on the phone.
Choose a number
Pick a new UK number in the area you want, or ask us to port the number you already use.
Connect your phone
Install the app, or register a compatible desk phone on your broadband. We’ll send clear setup steps.
Start calling
Make and take calls on your new or ported number. Set voicemail and forwarding whenever you need them.
Setup
What you need at home or in the studio.
A reliable internet connection
Calls travel over your broadband. A stable connection is more important than raw speed, though a reasonably modern home or small-office line is usually enough for one user. A wired connection for a desk phone is ideal; the app can also use a good Wi-Fi or mobile-data connection.
Power
Your router, and any desk phone, need power. If the electricity fails, the VoIP line will not work — including calls to 999. This is different from some traditional landlines. Please read the 999 notice.
A phone you already like
Most people start with the mobile app. If you prefer a handset on the desk, we’ll tell you which models are compatible and how to register them. You can use the app and a desk phone together on the same number.
A few minutes, not a site visit
There’s no engineer appointment and no new socket to install. Once your number is ready, you sign in, follow the setup steps, and make a test call.
Number porting
Keep the number people already know.
If you already have a UK number — on a landline or another VoIP provider — you can usually bring it with you. You ask us to port it, and we arrange the move with your current provider. You should not cancel the old service until the number has arrived.
What we’ll need from you
- The number you want to keep
- Your current provider’s name and account details
- The account holder’s name, which should match the losing provider’s records
- A preferred porting date, where one can be offered
What to expect
Porting isn’t instant. Lead times depend on the number type and the current provider. We’ll give you a clear date once the request is accepted. Your old line should keep working until the cutover. After the port, point your app or desk phone at the new service and make a test call.
If a port can’t go ahead — for example, if the number isn’t eligible or the account details don’t match — we’ll tell you and help you choose a new number instead.
Any porting charge will be shown as a confirmed figure on the pricing page. On this draft it is marked [PLACEHOLDER].
App and desk phone
One number, wherever you take the call.
The app
Place and receive calls on your smartphone, with your VoIP Vixen number shown to the people you call. Useful when you’re out on a job, working from the kitchen table, or you don’t want a second handset.
A desk phone
If you work at a desk and want a proper handset, use a compatible phone on your broadband. We’ll provide setup instructions. Handset models and prices are [PLACEHOLDER].
Everyday features
Voicemail can be delivered to your email. Call forwarding sends calls to another number when you need it. You can also find more detail in the help centre.