Terms of service

Last updated: [PLACEHOLDER: date]

1. Who we are and what we provide

VoIP Vixen is a single-user UK VoIP telephone service, provided by [PLACEHOLDER: legal company name], a Crystal Technology Group company. The service gives you a UK telephone number and the ability to make and receive calls over a compatible internet connection, using an app and/or a compatible desk phone.

2. These terms

When the service is live, using or signing up to VoIP Vixen will be subject to the final version of these terms and the privacy notice. This draft does not create a contract and you cannot place a live order from this preview site.

3. Eligibility and use

The service is aimed at sole traders, home workers and other single-user customers in the United Kingdom. You must be [PLACEHOLDER: minimum age] and able to enter a contract. You must use the service lawfully and must not use it to abuse, harass, commit fraud, or send unsolicited marketing calls in breach of UK rules.

4. Prices and billing

Prices, call rates, any minimum term, setup fees and payment methods will be as published on the pricing page at the time you order. Figures currently shown as £X.XX are placeholders only and are not an offer. VAT treatment is [PLACEHOLDER].

5. Number porting

If you ask us to port a number, you confirm you have the right to port it and that the account details you give us are accurate. You should not cancel your current service until the port is complete. We cannot guarantee every number is eligible, or a particular porting date, until the losing provider accepts the request.

6. Service quality and limitations

Call quality depends on your internet connection, power, and equipment. The service will not work if your broadband or power is down. We will use reasonable care to provide the service, but we do not promise that it will be uninterrupted or error-free.

7. Emergency calls (999 and 112)

You can call 999 and 112 when the service is connected and working. Emergency calling has important limits on a VoIP line, including during power or internet failures, and location information may be less precise than on a traditional landline. You must read the VoIP 999 notice. That notice forms part of these terms once finalised.

8. Cancellation and ending the service

Notice periods, cooling-off rights (where they apply), early termination charges and what happens to your number at the end of the service are [PLACEHOLDER] and will be set out in the final terms.

9. Liability

The final terms will set out how far we are responsible for losses, including any limits the law allows, and will not attempt to exclude liability that cannot legally be excluded (for example, for death or personal injury caused by negligence, or for fraud).

10. Changes

We may need to change the service or these terms, for example if the law or our network arrangements change. How we will tell you, and your rights if you do not accept a change, will be set out in the final version.

11. Governing law

These terms will be governed by the law of England and Wales, and the courts of England and Wales will have jurisdiction, unless mandatory consumer rules in Scotland or Northern Ireland say otherwise.

12. Contact

Questions about these terms can be sent via our contact page, or to [PLACEHOLDER: legal or support email].