VoIP Vixen

VoIP Vixen

Legal

Privacy notice

How VoIP Vixen plans to handle personal information. This is a draft stub for review, not a finished legal document.

Draft for review. This notice must be completed and checked before launch. Placeholder company details are marked clearly. It is not legal advice.

Last updated: [PLACEHOLDER: date]

Who we are

VoIP Vixen is a UK VoIP telephone service for single-user customers. It is a Crystal Technology Group company. The legal entity that will be the data controller is [PLACEHOLDER: registered company name, company number and registered office].

To contact us about privacy, use [PLACEHOLDER: privacy email] or the details on our contact page.

Information we may collect

When the service and website forms are live, this may include:

  • Your name, email address, phone number and the message you send us
  • Account and billing details, including your VoIP number and porting information
  • Technical information needed to provide the service, such as setup and call records, in line with UK telecoms requirements
  • Payment information, processed by [PLACEHOLDER: payment provider]

This draft website does not use advertising or analytics trackers, and the preview forms do not submit or store your details.

How we use it

We will use personal information to respond to enquiries, provide and bill for the service, port numbers, meet our legal obligations, and improve the service. The lawful bases we will rely on (for example contract, legitimate interests, legal obligation or consent) will be confirmed in the final notice.

Who we share it with

We may share information with UK network and services partners who help us provide the phone line, with professional advisers, and with authorities where the law requires it. We will not sell your information. Partner names and roles will be listed in the final notice.

How long we keep it

Retention periods are [PLACEHOLDER] and will follow legal and billing requirements, including any telecoms data-retention rules that apply.

Your rights

Under UK data protection law you may have the right to access, correct, delete, restrict or object to certain processing, and to data portability, as applicable. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

This draft site does not set tracking cookies. If the live WordPress site later uses essential or analytics cookies, this section will be updated and, where required, consent will be requested.

Changes

We will update this notice when the service launches and if our practices change. The date at the top will change when it does.