Help and FAQs.

A reliable internet connection, power for your router (and desk phone, if you use one), and either a smartphone for the app or a compatible handset. You do not need a traditional landline socket.

Once your number is ready, most people can sign in and make a test call in minutes. If you are porting a number, wait until the port has completed before switching off your old service.

Yes. It’s the same number. You can take calls on the app, a compatible desk phone, or both, depending on how you work that day.

A single voice call uses very little bandwidth. Stability matters more than a very fast line. If your broadband is droppy, calls may break up. A wired connection is best for a desk phone.

Usually, yes, if the number is eligible to be ported. We’ll request the port from your current provider. You’ll need the number, the provider’s name and matching account details.

No. Keep the current service active until we confirm the number has moved. Cancelling early can delay or lose the port.

It depends on the number type and the current provider. We’ll confirm a date once the request is accepted. It is not usually same-day.

The most common issue is account details that don’t match the losing provider’s records. We’ll tell you what needs correcting, or help you take a new number instead.

When a caller leaves a message, we can send it to your email so you can listen or follow up without dialling into a mailbox. The exact setup steps will be in your welcome instructions once the service is live.

Yes. You’ll be able to set a personal greeting from the app or your account controls. Details will be included in the setup guide.

This is still to be confirmed. The pricing page marks voicemail retrieval as [PLACEHOLDER].

Yes. You can send incoming calls to another number when you’re out, or let them go to voicemail instead. You can change this when your day changes.

The feature is included. If a forwarded call is billed as an outbound call, the rate will follow the published tariff. That treatment is [PLACEHOLDER: to be confirmed].

Yes, when your VoIP service is connected and working. Please read the full 999 notice so you understand the limits.

If your power, router or internet connection is down, you may not be able to make any calls, including 999 or 112. This is different from some traditional landlines, which can sometimes keep working in a power cut.

Location information on a VoIP line can be less precise than on a traditional landline. Always be ready to give your address. Keep a charged mobile as a backup if you rely on being able to reach 999.

Confirmed prices are not on this draft. Figures such as from £X.XX a month are placeholders only and are not an offer. We’ll publish final rates, VAT treatment and any contract term before launch. See the pricing page.

Billing frequency, payment methods and invoice format are [PLACEHOLDER]. This will be set out in the final terms and your welcome information.

Cancellation notice, any minimum term and end-of-contract rules are [PLACEHOLDER] and will appear in the final terms. The terms page on this draft is a stub pending legal review.